QUALITY POLICY
It is the Quality Policy of WM Walsh Surfacing Ltd. to provide a First Time Reinstatement service that fully satisfies the contractual & legal requirements of its clients.
This objective is to be achieved through cost effective systems and practices and continual improvement which satisfy the requirements of ISO 9001:2015, ISO14000:2015 & 45001 :2018 OHSAS. It is the responsibility of all employees of the company to work to these quality systems and to inform the management of any instances of non-conformance or actions anomalous to the ISO systems.
The company's policy objectives are to:
- Achieve the performance targets set out in its strategic business plan.
- To secure a good reputation
- To employ talented people and develop their potential
- To enhance the skills and knowledge of its employees
- To provide a pleasant, friendly and safe working environment
- To act responsibly towards the environment
- To continuously improve in all areas of the business
- To gain accreditation and maintain in respect of ISO 9001:2015, ISO 14001:2015 & 45001 OHSAS.
To achieve these objectives, the company adheres to a set of values, listed below, which form the guiding principles by which the spirit and philosophy of the business is led:
- Set Objective for measurement of customer satisfaction
- Ensure quality of work takes precedence over quantity of work
- Promote long term improvement over short-term gain
- Follow a rate of growth commensurate with the level of resources available
Emphasize collectiveness rather than hierarchy
- Engender the "right first time" mentality
- Embody management to be approachable and open to new ideas
- Always act with integrity and professionalism
- Deliver a consistent level of success
This policy will be reviewed annually or if there is a change in legislation.
